Sizing:
We try to give as much detail as possible for all our items to ensure that you get the perfect fit for you. Here is a chart of our general size guide range. If you have any further questions please feel free to e-mail us your measurements and we’ll help give you the best recommendations. hello@pivottestudio.com
Orders & Shipping:
Orders are processed pending item availability and credit card verification. Orders will be processed within 1-2 business days and our free standard shipping via USPS usually takes 3-7 business days.
We will contact you via email if there are any issues with your order.
International Shipping – We are only able to offer shipping within the US at the moment, but you may use HopShopGo as an alternative service. Please note we are not affiliated with HopShopGo, but think they offer a pretty cool service and bridge to our international customers. We will roll-out international shipments soon, sign up for our e-mail list to stay updated.
Returns & Exchanges:
We have a 15-day return policy. Please make sure returned items are unworn, unwashed and undamaged. Exchanges are made free of charge. Returns will be charged a $6 return shipping and restocking fee.
Please e-mail us at hello@pivottestudio.com to begin your exchange or return process.
If you have received a damaged or defective item, please email us at hello@pivottestudio.com with a picture of the damage or defect and your order number and we’ll take care of you!